Downtown Dental Center

Ronald Davis a month ago

About a week ago, I called Downtown Dental because the crown they installed in 2021 had cracked. I explained the situation and asked what I needed to do to have it repaired or replaced. The woman I spoke with told me that my insurance only covered the crown for five years. However, after contacting MetLife and doing my own research, I learned that the coverage period was 84 months, or seven years. I called Downtown Dental again and explained that the crown was covered for seven years, not five. The woman then asked when I wanted to schedule an appointment. I made the appointment and left work early, believing that I was going to receive treatment for my cracked crown. When I arrived, the dentist briefly examined my mouth and told me that I would need to have other dental work completed before they would replace the crown. I explained that I did not want additional work done and only wanted the cracked crown addressed. The dentist left the room and sent a front-desk employee in to speak with me. She then told me they would not repair or replace the crown because I no longer receive my routine cleanings at their office. This requirement was never explained to me when I called or s

Chaneta Forts 2 months ago

I’ve been a patient for over 25 years. Sabrina, Dr. Carter and front office staff are consistently professional and friendly.

Mark Cody a year ago

I recently had a crown replaced at Downtown Dental Center, and I couldn’t be more impressed. From start to finish, the entire experience was handled with efficiency and expertise. What really stood out was that my crown was designed, created, and implanted the very same day—in just a couple of hours. That level of precision and convenience is almost unheard of. Let’s be honest: getting a crown replaced is rarely something anyone looks forward to, but this procedure was completely painless and far exceeded my expectations. I say that with perspective, because I had attempted to have this same procedure done at another dental office previously, and the experience there left me questioning the competence of the dentist. By contrast, at Downtown Dental Center, I had absolutely no concerns. Every step was handled flawlessly, and I left feeling both relieved and impressed. I now have complete confidence in their ability to handle all of my dental needs moving forward, and I highly recommend them to anyone seeking exceptional care.

Nina Johnson a year ago

I absolutely love Downtown Dental! From the moment I walk in, Nadia at the front desk is always ready with the information I need. She makes scheduling so easy and always does her best to work around my busy occupation, which I really appreciate. Sabrina is an amazing hygienist—her care and encouragement truly helped me rebuild my confidence in my teeth and gum health. I’ve never felt so comfortable and supported in a dental office. The doctor is fantastic as well. He always gives the best recommendations and explains everything clearly, making dental care both financially and physically as pain-free as possible. This team really goes above and beyond, and I couldn’t imagine trusting my smile to anyone else!

Axel Z a year ago

This place is simply not equipped properly for surgical procedures, and it shows. The tools they use seem outdated and limited—almost a one-size-fits-all approach, which is completely inadequate when working on something as precise as different mouth and tooth sizes. The suction tubes in particular are poorly maintained and do not function as they should. Instead of keeping the mouth clear, they fail to drain fluids properly, leaving the patient uncomfortable and even at risk of choking during treatment. That alone is unacceptable. Overall, the lack of proper, well-serviced equipment makes the entire experience feel unsafe and unprofessional. For anyone considering surgery here, I would strongly caution against it. This clinic really needs serious upgrades before it can be trusted.